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Landline: +966138916150

Mobile: +966597783922

Ultragear

Shop 56, First floor, Dossary Computer Mall, 4889 Custodian of The Two Holy Mosques Rd, Al Khobar Al Janubiyah, Al Khobar 34621

FAQ

Frequently Asked Question

Can I request a specific part replacement under warranty?

While we aim to provide identical or similar replacements under warranty, alternative parts of the same type may not always be available. In such cases, we offer the option to choose a similar part by paying the price difference, if any.
What is the warranty period for products purchased from Ultragear.me?

All items sold by Ultragear.me come with a 2-year warranty period, covering manufacturing defects. Please refer to our separate Warranty Policy for detailed terms and conditions.
What are your store working hours?

Our store is open from Saturday to Thursday, from 4:00 PM to 10:00 PM.
How do I contact customer support?

You can reach our customer support team through the following channels: Email: support@ultragear.me Phone: 0138916150 Visit our physical store during business hours.
Where is your store located?

Our physical store is located at Dossary Towers, First Floor, Shop 56, Al Khobar, Saudi Arabia. You are welcome to visit us during our business hours.
How can I place an order on Ultragear.me?

To place an order, follow these simple steps: Browse our website and add the desired products to your cart. Review your cart and proceed to checkout. Provide your shipping and contact details. Select "Cash on Delivery" as the payment method. Review your order and click "Place Order" to complete the process.
Can I return a product if I change my mind?

Yes, you can return a product within 30 days of the invoice date, subject to our Return and Refund Policy. The product must be unused and in its original condition with all accessories and packaging intact.
Do you provide in-store pickup for online orders?

Yes, we offer in-store pickup for online orders. During the checkout process, you can select the in-store pickup option, and we will prepare your order for collection at our physical store.
Which areas do you provide delivery to?

Currently, we provide hand delivery of goods within the Dammam and Khobar areas only. We do not offer delivery services outside of these areas at this time.
Do you provide Windows installation on custom PCs?

Yes, we offer Windows installation services on custom PCs. Please note that customers are required to purchase their own valid Windows license key for the installation. We ensure that all Microsoft's analytics and tracking features are turned off by default to prioritize user privacy.
Do you offer PC repair and upgrade services?

Yes, we provide PC repair and upgrade services to our customers. Our experienced technicians can help you with various PC-related issues and upgrades. Please contact our customer support team for more information and to schedule a service.
I don't know which parts are compatible with my PC, what do I do?

For simple queries, you can contact us through support@ultragear.me. For more detailed and advanced consultations, we offer paid video call consultations via Zoom on an hourly basis. Our experts will guide you through the compatible parts and help you make informed decisions for your PC build or upgrade.
How do I give an order to build a fully custom PC?

To give an order for a fully custom build, follow these steps: Add all the desired parts for your custom PC to the cart. Navigate to the services section and add "PC Upgrade/Assembly" to the cart. Proceed to checkout and place your order. After receiving your order, we will contact you via email or phone to provide the price for the assembly service. We will also check for any incompatible parts and offer compatible options, seeking your confirmation before proceeding with the build. Once you confirm the order and compatibility, we will build the custom PC according to your specifications.