SHIPPING POLICY
Thank you for choosing Ultragear.me! At present, we offer hand delivery of goods within the Dammam and Khobar areas in The Kingdom of Saudi Arabia. Please read this Shipping Policy to understand our delivery process and payment options.
1. Delivery Area
1.1 Hand Delivery of Goods
We currently provide hand delivery services for purchased goods within the Dammam and Khobar areas. If your delivery address falls within these areas, you are eligible for hand delivery. If you reside outside of these areas, we apologize for any inconvenience; however, we are unable to fulfill orders beyond this delivery zone at this time.
2. Delivery Schedule
2.1 Delivery Times
Our delivery schedule operates during our regular business hours, which are Saturday to Thursday 4 pm - 10 pm. Orders placed before 4 pm will be processed on the same day, while orders placed after 4 pm will be processed the next business day.
2.2 Estimated Delivery Time
The estimated delivery time will be provided to you during the order confirmation process and will depend on the delivery address and order processing time. We strive to deliver orders as promptly as possible, and in most cases, deliveries are completed within 2-3 business days.
3. Delivery Method
3.1 Hand Delivery
Our experienced delivery team will hand-deliver your purchased goods to the provided delivery address. We take care to ensure that the products are handled with the utmost care during the delivery process.
3.2 In-Store Pickup
For customers who prefer to pick up their orders in person, we offer in-store pickup at our physical store location. During the checkout process, you can choose the in-store pickup option, and we will prepare your order for collection.
4. Invoice Delivery
4.1 Invoice with Product
To simplify the delivery process, the invoice will be delivered along with the product. Please retain the invoice as proof of purchase, as it will be required for any returns, refunds, or warranty claims.
5. Payment Method
5.1 Cash on Delivery
At Ultragear.me, we currently accept cash on delivery (COD) as the primary payment method for hand-delivered goods. You can pay the total order amount in cash directly to our delivery team upon receiving your order. Please have the exact payment amount ready to ensure a smooth transaction.
6. Contact Information
If you have any questions or need further assistance regarding shipping and delivery, please contact our customer support team:
Email: support@ultragear.me
Phone: 0138916150